Pathetic customer service

I have received pathetic customer service from smeg SA and @home south gate mall.

My smeg kettle was bubbling and I took it back to @home south gate mall to Suzan on the 25th of April, she told me it will take a week to get a new kettle ( it's a month later) I followed up a week later and I was told the kettle is at smeg warehouse to my surprise Suzan from @home only sent an email on the 8th May to have it collected which Smeg did not. On the 14th May I personally went to @home and Suzan told me the kettle is at smeg and she does not know anything.

I followed up with Nishelle at smeg on the 18th of May and she assured me thati will get a new kettle on the 25th of May a month later, nothing has been said to me and funny I now can't get hold of Nishelle at Smeg anymore..

This is such pathetic customer service and when I follow up am being told that customer think buying a smeg kettle is a buying a Mercedes Benz