Over three weeks to get coffee cups

I Came to your store over three weeks ago, you did not have enough coffee cups with saucers so i was told that they would order more and it would take 3 days - to a week. That is amazing - good turn around time.

To date - still nothing. I know i can phone other branches and go somewhere else but why must I. Why do your staff think it is okay to lie and say they can do something when they cant.

I understand that it is just mugs and saucers and probably does not mean a lot to you monetary wise - but you guys should think more long term and also what bad experience does to your brand!!

I am exceptionally unhappy!