TS
Tamsyn S

1 reviews | Active since May 2014

06 Aug 2015, 18:49

Order gone so very wrong

At the end of May I ordered a desk from @home Melrose Arch - a corner unit that could be assembled in various manners (Soho Corner Desk). I was told I could expect delivery towards end of June. June came and went with no word from the store. After 3 visits, I was informed that delivery had been delayed by a full month. During this time I had removed my home office desk and had no work space. Finally at the end of July I received notification to come pay the remaining 50%. Delivery was arranged and specified for when I could meet the delivery (confirmed twice). I was then called to say they would be coming on a different day, which I could not manage and thus delivery was delayed another week. It was specified for Tuesday between 1-2pm. 2pm came and went (while away from my job as a health care provider). I called the dispatch centre and was informed that, due to an administrative error, the delivery was not coming. It was re-arranged for Thursday at 4:30pm. After coming at 10:30am the delivery arrived at 4:00pm. The final straw? The new stock of the desk can only be assembled in 1 formation - a fact that not the store, but the delivery men, were aware of! Never again!

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Replies (1)
@Home
@Home's reply07 Aug 2015, 12:02
Official
Hello TS7,

Hello Tamsyn Sweidan

Thank you for taking the time to inform us of your experience. We apologise for the inconvenience caused and will ensure that this is immediately escalated to the Area Manager who will give you a call before the close of business today.

Kind Regards

The @home Customer Care Division

Best regards,