#ONLINE store SUCKS !!!!!!!

<p>No explaination needed - emails below sum up the terrible service that I have received.</p> <p> </p> <p>Good day,</p> <p>Please find my invoice below for stock ordered. The items was delivered this morning, but I received the white hurricane sun pattern and not the blue as per my order and invoice below.</p> <p>Please confirm how you are going to rectify this. I do not want the white one's.</p> <p>Thank you very much<br />Kind regards,<br />Chantel<br /><br />*********</p> <p>Good Day Chantal</p> <p> </p> <p>Thank you for your e-mail and apologies for the inconvenience caused.</p> <p> </p> <p>There are two easy ways to return your purchase:</p> <p> </p> <p>If you are not completely happy with your purchase you can return it, within 30 days, to your closest store (Please note that the item must be still in its original packaging) or call us to arrange a courier.</p> <p> </p> <p>1. You may return the goods to any store from which the goods originate (so @home goods must be returned to any @home store, hi goods must be returned to any hi or Foschini store in SA, etc) with the invoice and/or returns form for an exchange or refund.</p> <p>2. We can also arrange for a courier agent to collect the item and process a refund. Unfortunately there is no swap out process at this stage for this option so you may need to place an order again for a different size. A courier agent will be sent out within 3-5 working days.</p> <p> </p> <p>Also important to note, a refund on your order for option 2 (and 1 if payment made with a credit card) may take between 7 to 14 working days.</p> <p> </p> <p>Should you require any further assistance, please do not hesitate to contact us by e-mail at ********** or call ***to speak to one of our friendly agents.</p> <p> </p> <p>Regards</p> <p> </p> <p>************</p> <p> </p> <p>Good day,</p> <p>I do not want to return the item and do not want a refund!!!</p> <p>I need you to please collect the incorrect items supp**** by your store, and I want the correct item ordered to be delivered to me.</p> <p>This is not the first time that I have problems with your online ordering system !!!!!!</p> <p>Thank you<br />Kind regards</p> <p> </p> <p>****************</p> <p>Good Day Chantal</p> <p> </p> <p>Thank you for your e-mail.</p> <p> </p> <p>We have arranged for the collection of the item.</p> <p> </p> <p>Please be advised that a new order will need to be placed. I have requested a R50 online voucher to provided towards your next purchase, which will be forwarded to you during the course of the day.</p> <p> </p> <p>Should you require any further assistance, please do not hesitate to contact us by e-mail at ********** or call ***to speak to one of our friendly agents.</p> <p> </p> <p>************</p> <p> </p> <p>Good day</p> <p>Not happy with your service AT ALL !!!!!!!</p> <p>I bought this item on sale from R299 to R99. I checked out 2 Hurricane lanterns - BLUE, and I received 2 Hurrican lanterns - WHITE !!!</p> <p>This is obviously a dispatching error from your side. Now you collecting the incorrect units supp****, and I need to repurchase the items that you incorrectly supp****.</p> <p>Just for your information, I had a look, and there is no lanterns available anymore of the one's I ordered. http://www.home.co.za/search/?Ntt=hurricane</p> <p>This is ridiculous, think you should close your online store - as obviously it's not working.</p> <p>You are more than welcome to get one of your managers to call me on ********** , as this is absolutely unacceptable.</p> <p>Thank you<br />Kind regards,</p> <p> </p> <p>**************</p> <p> </p> <p>Good day,</p> <p> </p> <p>Thank you for your email.</p> <p>We do not have the exchange process available via courier. The courier has been notified for the collection. We apologise for the inconvenience caused.</p> <p>Should you require any further assistance, please do not hesitate to contact us by e-mail at ********** or call ***to speak to one of our friendly agents.</p> <p> </p> <p>Regards,</p> <p> </p>