online payment service not working

I made a payment online on the ww****g.co.za website on the 4th of june and still the amount paid is not reflecting on my account, i have sent emails and made phone and still no-one has resolved the problem, there is no communication from foschini group regarding and their call center people have admitted that they are having an issue , yet they still not tell customer not to use this service until the problem has been resolved and better calling people who has sent the complaints to say what is going, money has been paid and its not recorded on the account statement