Online ordering item not delivered

After numerous phone calls, I found out last week Wednesday (01/07/2020) that a item that I ordered online was damaged and I would receive an credit on my account. This item was ordered on the 7th June 2020. The call center agent would have contacted me Friday, (03/07/2020), latest with update regarding the credit. This did not happen. This was the third call to try and sort out the delivery problem. There is absolutely no communication for your side. And don't even blame covid. I want my credit processed urgently, as it does not even help sending an email complaint to you, as the turnaround time is 2 weeks due to covid. How ridiculous.