TG
Thando G
1 reviews | Active since Jan 2023
09 Mar 2023, 15:00
ONLINE BASH TEAM IS TERRIBLE AND UNPROFESSIONAL
I am uttertly disappointed with at Home, my bed and matress is yet to be delivered because Online Bash and the Midrand DC is debating about who is at fault for not alerting me that the mattress i ordered is only available 30 march 2023. So while they debate this i must hang ten and have them throw the blame on departments which only exists in email and not in phone numbers. WOW ***. I paid 20k for this set and i am being taken for a ride now. how is this really happening to me? I do not recommend buying Online as their service is so poor and managed so poorly, they literally sleeping and its so terrible because they did not indicate they would even assist me further, i am chasing them with no luck.
Helpful (0)
Replies (7)0
Replies (7)TG
Thando G's updateReviewer Update
09 Mar 2023, 15:39this reply does nothing for me unfortunately. You do not tell the customer a day before expected delivery that the item is not avail till 30days later. that is BS
TG
Thando G's update09 Mar 2023, 15:39
Reviewer Update
this reply does nothing for me unfortunately. You do not tell the customer a day before expected delivery that the item is not avail till 30days later. that is BS
TG
Thando G's updateReviewer Update
09 Mar 2023, 15:40Hi Thando,
Thank you for reaching out to us.
We do apologize for the inconvenience caused and for the call the has dropped while escalating your matter to my supervisor.
We have escalated this matter to the Brand and distribution center for them to confirm if we have the stock to dispatched the item.
My supervisor will be in contact with you before 1 pm today to try and resolved your query as soon as possible.
We are servicing this complaint to get the speediest resolution for you.
Best,
Estelle
Bash Support team
Thank you for reaching out to us.
We do apologize for the inconvenience caused and for the call the has dropped while escalating your matter to my supervisor.
We have escalated this matter to the Brand and distribution center for them to confirm if we have the stock to dispatched the item.
My supervisor will be in contact with you before 1 pm today to try and resolved your query as soon as possible.
We are servicing this complaint to get the speediest resolution for you.
Best,
Estelle
Bash Support team
TG
Thando G's update09 Mar 2023, 15:40
Reviewer Update
Hi Thando,
Thank you for reaching out to us.
We do apologize for the inconvenience caused and for the call the has dropped while escalating your matter to my supervisor.
We have escalated this matter to the Brand and distribution center for them to confirm if we have the stock to dispatched the item.
My supervisor will be in contact with you before 1 pm today to try and resolved your query as soon as possible.
We are servicing this complaint to get the speediest resolution for you.
Best,
Estelle
Bash Support team
Thank you for reaching out to us.
We do apologize for the inconvenience caused and for the call the has dropped while escalating your matter to my supervisor.
We have escalated this matter to the Brand and distribution center for them to confirm if we have the stock to dispatched the item.
My supervisor will be in contact with you before 1 pm today to try and resolved your query as soon as possible.
We are servicing this complaint to get the speediest resolution for you.
Best,
Estelle
Bash Support team
TG
Thando G's updateReviewer Update
09 Mar 2023, 15:41Hi thando,
Thanks for reaching out to the Bash Support team! We have received your email and one of our support agents will get back to you as soon as possible.
Thanks for reaching out to the Bash Support team! We have received your email and one of our support agents will get back to you as soon as possible.
TG
Thando G's update09 Mar 2023, 15:41
Reviewer Update
Hi thando,
Thanks for reaching out to the Bash Support team! We have received your email and one of our support agents will get back to you as soon as possible.
Thanks for reaching out to the Bash Support team! We have received your email and one of our support agents will get back to you as soon as possible.
TG
Thando G's updateReviewer Update
09 Mar 2023, 15:42Hi Thando
Thank you so much for your time and patience.
Please see the feedback from our furniture team and kindly advise:
Awaiting for your feedback.
Best,
Mbongeni
Bash Support Team
Thank you so much for your time and patience.
Please see the feedback from our furniture team and kindly advise:
Awaiting for your feedback.
Best,
Mbongeni
Bash Support Team
TG
Thando G's update09 Mar 2023, 15:42
Reviewer Update
Hi Thando
Thank you so much for your time and patience.
Please see the feedback from our furniture team and kindly advise:
Awaiting for your feedback.
Best,
Mbongeni
Bash Support Team
Thank you so much for your time and patience.
Please see the feedback from our furniture team and kindly advise:
Awaiting for your feedback.
Best,
Mbongeni
Bash Support Team
TG
Thando G's updateReviewer Update
09 Mar 2023, 15:43ALL THESE REPLIES OF APOLOGIES AND NO WAY FORWARD OR FURTHER COMMUNICATION....
FOR AN ORDER WORTH 20K? I GET THIS POOR SERVICE??????
FOR AN ORDER WORTH 20K? I GET THIS POOR SERVICE??????
TG
Thando G's update09 Mar 2023, 15:43
Reviewer Update
ALL THESE REPLIES OF APOLOGIES AND NO WAY FORWARD OR FURTHER COMMUNICATION....
FOR AN ORDER WORTH 20K? I GET THIS POOR SERVICE??????
FOR AN ORDER WORTH 20K? I GET THIS POOR SERVICE??????
TG
Thando G's updateReviewer Update
09 Mar 2023, 15:44customer service is not known here clearly.
TG
Thando G's update09 Mar 2023, 15:44
Reviewer Update
customer service is not known here clearly.
TG
Thando G's updateReviewer Update
09 Mar 2023, 15:45midrand @home dc has not been assisted by the online @home people and yet nobody has assisted me with my issues with this order, all i am getting is we will check with this department and they run with that excuse. No comms
TG
Thando G's update09 Mar 2023, 15:45
Reviewer Update
midrand @home dc has not been assisted by the online @home people and yet nobody has assisted me with my issues with this order, all i am getting is we will check with this department and they run with that excuse. No comms