Not willing to help customers

On 27 May 2015 I visited @Home the Lifestyle Centre across from Retail Crossing in Stubens Valley to purchase a new mattress. Upon entering the shop no one was available to assist me to get information, secondly no mattresses was on display. Eventually I found demo model beds on display and got a lady to assist me in finding out what the mattresses was on them. I finally found one that I liked and asked her if they had stock on hand. She checked and assured me that they have 2 in stock of the Nova Double Extra length mattresses. I told her I'll be back tomorrow (28 May 2015)n to order. Yesterday (28 May 2015) my husband went back to order the mattress just to be told that they don't have stock but Cape Town has. My husband asked if they can ship it up to JHB and was rudely told that they can't do that, it's not part of their policy. I would like to know who this is possible and why they can't ship it up to JHB. If other shops can do it why not @Home? If this matter is not resolved I will gladly close my account with them and support people that actually want to help their customers.