Not made to feel @home

<p>I'm a quiet disappointed customer of @home tfg group as I have shopped there for ten years and now to report this poor customer service is truly heart breaking. I had a problem with my breville coffee grinder gave it in about 8months ago till now nothing as being sorted. No management have followed up with me on the process of how long will it take or additional cost. Yet I got to drive everytime for a manager to tell me they haven't fixed it yet. We find it very costly to be driving up and down as we dont live near. Truly considering closing my account </p>