LM
Lethabo M

1 reviews | Active since May 2017

25 May 2017, 11:02

Not feeling @home

<p>I purchased a headboard on Monday 23 May 2017 from @Home at Platinum lifestyle, as i was about to pay the sales assistant said they will be a R750 delivery charge. I asked him why am I being charged the R750 if I can come to the shop to collect the headboard.</p> <p>He mentioned that they dont have it in the store that it has to come from Midrand. So now Im asking myself if its my responsibility to get the headboard from Midrand? Why doesnt @home deliver to their stores? I dnt mind paying from the store to my house but from their distribution place to the store doesnt sound right.</p> <p>Could @home clarify what their delivery policy say.</p>

0
Replies (4)
@Home
@Home's reply25 May 2017, 11:16
Official

Hello Lethabo Manthata

Thank you for taking the time to send us this feedback. Please allow us to investigate this and give you feedback before the close of business today.

Thanks

The @home Customer Care Division.

LM
Lethabo M's update26 May 2017, 09:35
Reviewer Update

Good day

Yesterday I was told I would get feedback by the end of business, Im still waiting.

Regards

Ms Manthata

@Home
@Home's reply26 May 2017, 10:10
Official

Hello Lethabo Manthata

We apologise for the delay. The Team will be in touch with you shortly.

Thanks

The @home Customer Care Division.

LM
Lethabo M's update29 May 2017, 08:31
Reviewer Update

Good day

I was told on Friday that someone will get in touch with me shortly, it hasnt happened.

They shouldnt bother, I have decided to cancel the purchase because your customer care division does nottake customers seriously.

regards

Ms Manthata