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Natashia N

1 reviews | Active since Jan 2024

11 Jan 2024, 08:59

Nonadherence to transaction

Hi there

I purchased a bed online on the 02.01.2024 that was on special. I was called on the 09.01.2024 to confirm delivery and a date as the 11.01.2024. On the 10.01.2024 I get a call from one of their consultants to be told that the bed is out of stock. Then on the 11.01.2024 I get an email stating that I need to choose another product that is the same price for replacement, this is not possible as the bed I bought was marked down by 50% when I bought it. Is this not an issue the store should be resolving instead of passing it on to me.

I just need a bed and this whole false adverti*****t and bad client service is making the issue worse.

Please help with next steps that can be taken against the store.

0
Replies (7)
@Home
@Home's reply11 Jan 2024, 14:58
Official
Hello  Natashia Ngalo 

Thank you for your review, we do apologize for the inconvenience caused. We will reach out to relevant department to investigate.
 
   Thank You 
The Guest Experience Team 

Best regards,

NN
Natashia N's update15 Jan 2024, 10:50
Reviewer Update
Hi there

No one has reached out to me since this response last week Thursday. I got the below email today, being asked to pay in money for a different product. This service is the worst i ever received. it is now 4 days after I was supposed to receive the product that was confirmed for delivery on the 09.01.2024.image.png 19.99 KB
@Home
@Home's reply15 Jan 2024, 11:05
Official
 Hello  Natashia Ngalo 

We're unable to view the image attached. We will follow up as to why no-one has been in contact, thank you for bringing this to our attention.

    Thank You 
The Guest Experience Team 

Best regards,

NN
Natashia N's update15 Jan 2024, 12:46
Reviewer Update
You do not need the picture to get the detail, you should know that no one from your end reached out to me to resolve this. See below email trail.


Bash Support | 09:53 (2 hours ago) |
Hi Natasha
Trust you're doing well.
An additional payment amount is required of R4 999.00.
Please find banking details attached.



Best,RehanaBash Support Team




***:***


2 attachments • Scanned by Gmail





Natashia Ngalo | | 10:47 (1 hour ago)
Hi Rehana Please can we back track here to the point where you just deliver the bed I ordered, paid for on the 2 january. This issue has been going on too long
Bash Support | 11:44 (1 hour ago) | |
to me







Hi Natasha
Regrettably, the originally ordered item is currently out of stock. Thus, we kindly ask you to confirm if you would like to choose an alternative unit within the same price range. In case of any price difference, the outstanding amount would need to be paid.
Alternatively, would you prefer us to proceed with processing a refund?


Best,RehanaBash Support Team


On Mon, 15 Jan at 10:47 AM , Natashia Ngalo <***> wrote:Hi Rehana
***:***





Natashia Ngalo <***> | 12:43 (0 minutes ago) | |
to Bash




Hi RehanaI opt to wait for the product to be in stock then, please confirm when this will be?Many thanks.

@Home
@Home's reply15 Jan 2024, 13:01
Official
  Hello  Natashia Ngalo 

Thanks for the above details we will escalate this query.

     Thank You 
The Guest Experience Team 

Best regards,

NN
Natashia N's update15 Jan 2024, 19:14
Reviewer Update
Well it looks like it is closed from your end with me getting the bitter end of the stick.

I just received the below email. This is so unfair as the product was on your website, I bought it and the deliver was confirmed. But now you are backtracking on the transaction with no remorse or impact in your end. I take the full negative blow.



Hi Natasha
We currently do not have stock, and will not be restocking the unit. Could you please confirm whether we may proceed with the refund?


Best,RehanaBash Support Team
@Home
@Home's reply16 Jan 2024, 08:09
Official
 Hello   Natashia Ngalo 

Thank you for your review, we do apologize for the inconvenience caused and about your online shopping experience with @home.
This query is with our online bash support team to better the guest online shopping experience. 

    Thank You 
The Guest Experience Team 

Best regards,