LL
Lee L
1 reviews | Active since Jan 2019
31 Aug 2020, 20:10
No stock - no customer service - no refund - no collection...
Ordered 2 curtains - showed them as available online. Got 1 and reimbursed for other. 1 curtain? Requested collection & full refund. It's been 5 weeks, numerous emails and Facebook messages and still nothing. It's like talking to a wall.
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Replies (4)LL
Lee L's updateReviewer Update
16 Sept 2020, 13:49It's been 2 months and no help from @home - I'm not sure if the company is in trouble or tfg in general but I strongly recommend not purchasing online as you no longer have security in your purchase.
LL
Lee L's update16 Sept 2020, 13:49
Reviewer Update
It's been 2 months and no help from @home - I'm not sure if the company is in trouble or tfg in general but I strongly recommend not purchasing online as you no longer have security in your purchase.
@Home's replyOfficial
16 Sept 2020, 15:14Hello Lee
Thank you for letting us know
@home does not subscribe to this social platform at the moment. We would like to assist you. Please direct your complaint to ***.
Thanks
The @home Customer Care Division
Thank you for letting us know
@home does not subscribe to this social platform at the moment. We would like to assist you. Please direct your complaint to ***.
Thanks
The @home Customer Care Division
@Home's reply16 Sept 2020, 15:14
Official
Hello Lee
Thank you for letting us know
@home does not subscribe to this social platform at the moment. We would like to assist you. Please direct your complaint to ***.
Thanks
The @home Customer Care Division
Thank you for letting us know
@home does not subscribe to this social platform at the moment. We would like to assist you. Please direct your complaint to ***.
Thanks
The @home Customer Care Division
LL
Lee L's updateReviewer Update
16 Sept 2020, 16:35All I can see is to ******* - I have directed my complaints repeated to online + called. for customer care and had no response. I even contacted your social media team. I think someone needs to contact me p***
LL
Lee L's update16 Sept 2020, 16:35
Reviewer Update
All I can see is to ******* - I have directed my complaints repeated to online + called. for customer care and had no response. I even contacted your social media team. I think someone needs to contact me p***
@Home's replyOfficial
16 Sept 2020, 17:44Okay will see what we can do. They have blocked out your order number as well.
@Home's reply16 Sept 2020, 17:44
Official
Okay will see what we can do. They have blocked out your order number as well.