RL
Riaz L

1 reviews | Active since Nov 2016

04 Jan 2022, 13:12

No Spares / Parts for Breville coffee machines and Appliances

I purchased a Breville Barista Express coffee machine from @Home which costs over 10K, I have the Machine for less than 2 years and need to replace the steam ring-shower head o-ring / gasket only to find out that @Home no longer stocks parts / spares for the Breville Barista Express coffee machines or any other Breville products. I also noticed that their Breville products for sale online has decreased substantially. I've search everywhere for a generic or original part and cannot find it in S.A. importing it costs over 1K for something that costs less than $10.00. The sad part is that @Home doesn't care, I've been to several stores and enquire online, all they say is they cannot assist. Don't buy Breville after a year you will be left with a R10,000.00 paper weight.

0
Replies (5)
@Home
@Home's reply04 Jan 2022, 16:08
Official
Dear Riaz Lalla

We are truly sorry for the inconvenience caused. Please can you advise which model coffee machine you have and the store it was purchased from? 

Thanks, 
The @home Guest experience team. 

RL
Riaz L's update04 Jan 2022, 18:14
Reviewer Update
Hi
Breville barista express purchased at the Rosebank store.
@Home
@Home's reply05 Jan 2022, 07:31
Official
Thank you. 
@Home
@Home's reply05 Jan 2022, 07:31
Official
Thank you. 
RL
Riaz L's update24 Jan 2022, 08:29
Reviewer Update
its been over 2 weeks since I received a call from the Rosebank store saying the seal has been ordered, since then I've had to call in to follow up, I do not get any feedback unless I call in and I'm normally transferred around until someone helps or hangs up. Been with a coffee machine for a month now. Still no work on when I will get the seal.