NO REFUND NEVER RECIEVED PRODUCT

I paid for the Princess Cheval mirror at R1299.00 on the 28th August. After being told that it could not be delivered to any of the stores I made the trip to the Parow distribution centre. All the mirrors they presented to me had damaged frames and one had a bent backboard.I left with no mirror. I was told that the mirrors could now be delivered to the store(??) and they would send over an undamaged mirror. The mirrors at the store were all in the same condition. There was no feedback given regarding the damaged frames. I was only told that the mirrors are hand-painted - which does not explain the damage to the frames that were clearly due to poor handling.I requested a refund and was told they would call me back in order to do the reund as a manager or someone was not there to authorize the refund. I received no calls for the store. Went to the store 3 times following this incident to be given various reasons as to why the refund could not be processed. My latest visit to the store - claims that the item was refunded. It has been over a month now and I have received zero feedback from the store regarding my cash refund.