NO PRODUCT, NO REFUND 3MONTHS LATER!

I made an order for a table on the 14th of February online and the order went through and I paid fully. I waited for communication on when to collect the order at the warehouse and didn’t receive any. I called to find out what the delay was a couple of days later and was told that the table was actually out of stock. I have been waiting for a refund since. It is now May. I’ve called and been given the run around and been told to wait some more as the order had been cancelled. It’s been more than 3 months now and I still haven’t been refunded my R7499. No one can tell me when to expect my payment. I’ve wasted so much airtime contacting the call center to no avail. The company needs to resolve this ASAP and actually offer some compensation on the run around I’ve been given. As a repeat customer, the service has been appalling!