No point in the gift card

I would like to raise a serious issue. <br> We recently got married ( June 2015 ) and had our gift registry with @home.<br> My parents, then gave us an @home gift card for R3000, and the original till invoice. In the process of moving house we lost the card, but still have the invoice. I went to the shop where this gift card was purchased ( Gateway @home ) and lodge a complaint/enquiry, because I cannot believe that R3000 is just gone now! The employees told me, that it is too bad and there is nothing they can do. I escalated this, then the manager who phoned me and said they are dealing with it, but this was weeks and weeks ago.<br> Either this need to be reversed, so my parents can get the money back or this needs to get paid out.<br> Otherwise what is the purpose of a gift card? I could just as well have been given cash! If I lost the cash I would be in exactly the same situation - thus if this is the case - there is no point in your gift card.<br>