no feedback

My husband and myself were instore on Sunday and ordered a dinning room table and chairs which was very quickly sold to us without any hesitation. It was said it takes about 10 working days and it should be by us before or by the 29 July 2015. While reading reviews I noticed a few people complaining about late delivery. I called the the customer care centre and was then told they would follow up and call back. I was then contacted by the lady that helped us and told and I quote \I told ur husband it would take 10 working days"before I could even explain that I just wanted to know the status of the ordered if it could be tracked.... She then said she would call me back.... Which didn't happen... I then called again and the excuse was that she was busy and would get back to me with regards to the status... I find it extremely unprofessional that no feedback is given and then when a client calls for feedback it cannot be given and attitude is given that the consultant """