SB
Stephanie B

1 reviews | Active since Jun 2018

18 Jun 2018, 12:18

No delivery, POOR communication.

I placed an order for two furniture items on Friday, 1 June. On Saturday, 2 June I made payment for the items as well as for delivery via EFT and emailed the proof of payment to the indicated address. There was no communication on the status of my order and I had to contact customer services several times. On 6 June I made a follow-up phone call and the consultant ensured me that the scheduled delivery date was 12 June. On 14 June I also did not receive any answer on the status of my delivery.

I phoned customer services (AGAIN) today, 18 June, and still I have no feedback - the standard response being they will contact me, yet they never do.

I have received NO communication and the items have NOT been delivered yet. I have called customer services numerous times, but I still do not have an answer about my delivery.

At this stage I would not recommend anyone to support **********

0
Replies (1)
@Home
@Home's reply18 Jun 2018, 14:23
Official

Hello Stephanie Buys

Thank you for sending us this feedback. We have escalated this to the E-Commerce Team who will contact you directly to assist.

Thanks

The @home Customer Care Division