WP
WADE P

1 reviews | Active since Feb 2017

01 Apr 2021, 09:36

No delivery / No feedback

wade Pretorius <***> Tue, Mar 30, 3:25 PM (2 days ago) to onlineshop, Morne Good Day ,

I Placed and paid for an order on the 16th of March 2021, and this order has just been one nightmare after another . I had to phone the call centre and distribution centre nemours time and no one could tell me what is going on with this order .

I was promised the order on Tuesday the 23rd and had someone waiting the whole day there for this order and lone behold no delivery , I then had to phone yet again and they said they will deliver the table . Since then it's been a merry go round with the amount of different excuses i've been getting with the rest of the orderr . My last correspondence was yesterday the 29th of March 2021 , in which a call centre agent advised me they will contact me with details . it's been 24 hours and still nothing once again. I am growing tired of the no care attitude .

I dont think a client that has paid needs to run after @home . It has been one big Joke to order from @home .

Please could you escalate to the managers .

Kind regards

Wade Pretorius

0
Replies (1)
@Home
@Home's reply06 Apr 2021, 08:49
Official
Hello Wade 

We apologise for your experience and will escalate this through to the online Team and get them to call you directly to assist / advise.

Thanks
The @homewarestore Team