no delivery, no communication

We ordered and paid for a coffee table at the Canal Walk branch in January. We were told that there was NO WAY that we could collect the item at the same store we paid for it and that we had to collect it from their warehouse in Parow. The item was supposed to arrive in Feb and we would be notified. We haven't been contacted so I phoned them and after many failed attempts finally got through to a consultant who told me that the item was \on a back-order\" and that it hasn't arrived yet. At the moment I have no idea where this item is or when to expect it but I am disappointed that there hasn't been any communication or apology for this late delivery and still no answers. <br> Order number ***. (the order is under S. Paul)"