No customer service from store or head office

Recently I ordered 18 glasses from @Home and when we tried to collect from the store first we were told it had not been received which turned into a run around, then we were told it was received however the glasses were broken. We were asked to come back, we came back to collect to be again told the glasses were broken. I called head office about 3 times to get this sorted and asked for them to be replaced. They were not replaced. No one got back to me. Today I received a credit note so obviously no one cares to replace them.

Shaun from the Canal Walk branch - thank you for your horrible customer service.