No Accountability

<p>5 months into having purchased a brand new mattress from @Home in Sandton, my mattress tore quite badly. After enquiring in store on a Sunday about my recourse I was advised by the store's assistant manager that a full replacement will be provided as he personally believed the mattress deisgn to be defective. The assistant manager assured me of proper feedback that Monday. After two weeks of waiting, I enquired with the assistant manager as when I could expect the replacement mattress. His response was that under no circumstances would I receive a replacement and that @Home would only be willing to repair the defect. After much fighting, the store manager provided me with a gift voucher of 50% of the purchase price of the mattress and I then sent my mattress to be repaired. After taking receipt of my mattress I see that the mattress has been stained all over by large black hand marks and the material is displaying signs of threading as a clear indication that the mattress was not sealed to protect it. When informing the QA department of @Home of this I was told that my **** must have dirtied the mattress and that they would only be prepared to wash the mattress. I do not have a ****. Had my char, who asists me one day a week, worked with my mattress with dirty hands - the enitrety of my bedding and more would also be blackened and ruined! Having tried numerous times to escalate the issue, I - a long time customer of @Home - having been treated with complete disregard. Every item of furniture, cutlery and crockery have all been purchased from ********** I intend to close my accounts and will no longer be a patron to **********