Never use their Online Wedding Registry.

The only reason this review receives more than one star is because I did receive a response from their Customer care. However the process and poor attempt to retain any customer loyalty is shocking.

I had created a wedding registry - however 1) when the delivery was outside my door (not on the scheduled day) ALL my guests who had bought via the registry received an email that I wasn't home. This was the reason I got in touch with them as I was embarrassed at their shocking customer engagement strategy. 2) I was chatting to some guests explaining how strange it was that some of the gifts on the registry said 'bought' but we hadn't received them. The friends then said THEY had bought those gifts and it said 'delivered' on their profile yet we hadn't received it. I then got in touch, online customer service said the product was damaged which is why we didn't receive anything -BUT had I not checked up, my guests would have thought we received something they paid for but we hadn't received it. This is theft. I am appalled. I don't know if we're missing any other gifts!!

No progress update; no recognition of poor service or any attempts to resolve my unhappiness via compensation or personal touch (e.g let's double check your entire registry). Do they have a brand strategy for brand loyalty?