1 reviews | Active since Jan 2017

16 Jan 2017, 16:57

NEVER use @Home Wedding Registry Service

<p>I have never been more angry with a retailer, and have started and will make every effort to discourage our friends to never use @home as a wedding registry option:</p> <p>Reasons being:</p> <p>- Quality is **** - presents arrived broken</p> <p>- We needed to return gifts as there were duplications, I specifically asked whether people would then get a notification and they said no, however we have now offended a guest as we returned a couple of gifts as we had duplications and @Home notified the guests that we had returned their gift!!!!!!!</p> <p>- We hopened the registy 6 - 8 weeks before our wedding, @Home then delivered adhoc for 2 months before and a couple weeks after the wedding. As it is not practical for us to be home for 3 months waitig for delivery (they never called to let us know they were coming). They could not deliver and multiple guests then cancelled their gifts.</p> <p> </p> <p>@Home has made us deal with more admin that organising a wedding itself! I will never shop at them again, and would suggest for the same quality rather go to Mr Price Home, or cheaper places as @Home has terrible customer service and terrible quality!</p> <p> </p> <p>Luckily we had another gift registry with one of their competitors and everything was done perfectly, so thank goodness for that, otherwise the whole experience would've been *****ed.</p> <p> </p> <p>Seriously ****ed off customer!</p>

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Replies (1)
@Home
@Home's reply17 Jan 2017, 10:54
Official

Hello Mrs. Reed

We are sorry that you had to experience the above. We have escalated this to a Field Management Team who will contact you directly.

Thanks The @home Customer Care Division