Never shop at @home Newcastle mall

I went to @home Newcastle mall on the 18th of October, i bought the mr bathrobe black. My girlfriend saw the robe and wanted one as well. I went back the following day 19th October and i asked if they had an xxl because my girlfriend is beautiful but also a big woman. The sales staff at that branch told me they didnt have that size in the mrs robe available but they will definitely order from another branch for me. I paid a R50 ibt charge and was told the robe would be here in 7 days. Today the 2nd November 2018 i had to call the branch to find out what is going on. 1st the guy in the store told me it hasnt arrived and he will check with his manager and then get back to me. When he calls me back he said that the branch they requested the stock from (gateway) had sent the stock to another branch by mistake. Then he said he will find out when i will vet it and then vet back to me. Then he calls me back with a story that the guy at gateway didnt send the stick and when he goes to check for that size robe on the floor there isnt any in the size i requested. I told the guy im not interested and that they need to find one for me.

The guy calls me back and said that all the stores dont have the size im looking for and they can get me 2 different types of robes in different color without the mrs embroidered on. I was going to take that one.

But i told the guy that the @home voucher that i had expired on 1st of November and i was told within 7 days i will have the robe, i told him he needs to speak to the manager and honor my voucher because it is not my fault that the goods wasnt delivered on time.

He said he will call me back, he calls back to tell me there isnt anything he can do about the voucher as it has expired and then gave the phone to his manager, she kept on apologizing about the issue and goes on further to tell me that her staff "did not know" the robe i requested does not come in xxl.

So all in all i wasted my time, i wasted my girlfriends time, and now she thinks im a **** and doesnt want to talk to me.

If @home employ people who have no idea about the stock they sell then theg should not be working there.

I promise this is the last time i will ever shop at any of the @home branches and i will make sure people know how useless the staff and management are at the Newcastle mall branch.

I expect the money i paid for the ibt is refunded to me asap or legal action will be taken.

Totally disgusted by the service recieved by the newcastle branch. All those staff need to be fired and replaced with people that know what they ****ing doing.

I dont want any sad stories from anybody. I will make this Newcastle branxh famous after i start telling people about the useless branch you guys have in Newcastle.