TM
Thandiwe M
1 reviews | Active since Jan 2016
30 Apr 2018, 17:08
Never again!!!!!!!!!
pI bought a media stand that I have seen both instore and online. The delivered item was not the colour I ordered and I asked for return/refund of which I was informed there are no refunds delivery fees. Seeing that it was not my fault as @Home delivered what I did not order, how come I am not going to be refunded for the delivery fees. That is utter nonsense. I have been disappointed with previous furniture purchases at @Home before and I may safely say never again. The quality you guys offer (both customer and product) does not align with the overly inflated prices we as customers pay.
Can i kindly have my delivery fee refund and please improve your customer service offering especially on the ecommerce portal.
Helpful (0)
Replies (3)0
Replies (3)
@Home's replyOfficial
02 May 2018, 09:55Hello Thandiwe
Thank you for taking the time to send us this feedback.
We apologise for the level of service you received. We have escalated this to the @home Field Managers to investigate and they will contact you directly.
The @home Customer Care Division
Best regards,
@Home's reply02 May 2018, 09:55
Official
Hello Thandiwe
Thank you for taking the time to send us this feedback.
We apologise for the level of service you received. We have escalated this to the @home Field Managers to investigate and they will contact you directly.
The @home Customer Care Division
Best regards,
TM
Thandiwe M's updateReviewer Update
07 May 2018, 16:08Hi,
I have written an email to Mr. Maclom Johnson detailing what was delivered vs what was ordered. I haven't received a response on the matter as yet. On many occasions I have also been in contact (via email) with Tasneem Morgan since the 20th April 2018, therefore, this means this is the third week I have been sending emails on the same issue yet receiving no help.
As a loyal customer I am more than disappointed at the customer service which I find lacking or non-existent. Can you please provide me with information on when I should I expect my delivery fee refund?
TM
Thandiwe M's update07 May 2018, 16:08
Reviewer Update
Hi,
I have written an email to Mr. Maclom Johnson detailing what was delivered vs what was ordered. I haven't received a response on the matter as yet. On many occasions I have also been in contact (via email) with Tasneem Morgan since the 20th April 2018, therefore, this means this is the third week I have been sending emails on the same issue yet receiving no help.
As a loyal customer I am more than disappointed at the customer service which I find lacking or non-existent. Can you please provide me with information on when I should I expect my delivery fee refund?
@Home's replyOfficial
07 May 2018, 16:47Hello Thandiwe
I have sent and email asking the online Team to contact and advise on your delivery fee that you want refunded.
I have asked that they contact you directly.
Thanks
Best regards,
@Home's reply07 May 2018, 16:47
Official
Hello Thandiwe
I have sent and email asking the online Team to contact and advise on your delivery fee that you want refunded.
I have asked that they contact you directly.
Thanks
Best regards,