Money taken and order not received.

I ordered a head in store @home centurion mall on the 23rd of September , I was charged R750 for delivery and was advised because the item is coming from there midrand warehouse will take 5 working days which would be 2nd October , when I called on Monday to follow up when I ll receivce the order I was advised they will check and revert back. I was called later that day and told delivery is Tuesday around 1pm. I arranged to be home on this day to accept delivery. I called the store twice as I received no call from driver for delivery. I phoned Bash they couldn’t assist as it’s not an online order as it was done at the store. I wasted a day taking off from work to be home to accept delivery that didn’t come and paid delivery R750 fees for terrible service. What’s more frustrating I had to call several times over the pass two days just to get an update on what’s going on . When will I get my item which I already paid for and I have wasted my time and money on delivery fees for pathetic service??? Is @home going to delivery my head board according to my availability as I can’t take another day off waiting around