Misleading Service

We enquired about a sofa on the floor of the Canal Walk branch, we were ensured it was new stock with approximately 100 IN stock - no need to reserve one. Three days later I returned wanting to purchase the sofa and was told there was no more stock left. When contacting customer care manager, Malcom, he ignored our email and when we eventually got hold of him he did not try to assist or comment on the matter, but rather just passed our issue on to the next person who still has not gotten back to us about the situation. Unacceptable misleading service and their customer care support is poor.