Misleading offer, atrocious customer service
Hi. I have been trying for the past few hours to buy your Smeg kettle and toaster combo deal but it is not allowing me to add these items to my shopping cart. Please can you assist to rectify this so that I can conclude the sale.
On this page (https://www.home.co.za/home/), the deal price is stated as R4298. On this page (https://www.home.co.za/plp/offers/black-friday/save-r2000-on-a-smeg-kettle-and-toaster-combo/_/N-yw2m31), the deal price is stated as R3598.
Hi. I have been trying to get of @home several times since Friday after midnight as my order would not work and the pricing was confusing. It is now Tuesday afternoon and NO-ONE has contacted me and I am still unable to conclude the sale. Now, I get a glib email saying the item is sold-out. It was not sold out when the sale started, when I first inquired. Not happy at all with this type of customer service.
I have been emailing the address specified since around midnight on Black Friday.
I struggled as from almost midnight, when the deal went live. Nowehere, did it state that it was limited quantities online - like with other retailers. Also, there were 2 different prices given for the same deal. I have emailed your online team numerous times since last week, without any joy.
Hello. I also called your call centre yesterday, and after holding for more than 10 minutes to investigate this matter, they promised to call me back and give me feedback. I have still not received any feedback.
Good day
I have been in contact with your team now for almost an entire week - via social media platforms, via your call centre and via email.
I was shopping as from midnight - there was absolutely nothing on the site to specify limited quantities only. And you have to stock a reasonable amount of units if you are advertising a promotion. I find it hard to believe that is was sold out at midnight already in every colour.
What time was the last combo deal sold? Your online records will definitely be able to indicate that, as I do not believe it was sold out at the time I was shopping for unit. How many units were available as part of this offer?
I tried buying the black combo, but was potentially open should there have been a combo available in another colour at the time. At what time did the promo sell out?
Hello. I am still awaiting feedback from your team regarding the false advertising of your Black Friday promotion. I am getting seriously annoyed - the black Smeg kettle and toaster are now long ago already back in stock and no-one has bothered to give me any further feedback. Your call centre was going to follow up with the marketing manager, as I still have no feedback about why your Black Friday offer did not say limited units, did not have a stock count, did not work as from midnight already, and had a clear price discrepancy. Awaiting your urgent feedback.