lying and giving customers the run around

I used store card to place order online, there was an outstanding balance of R66 not covered by my card so tried use credit card. Next screen said order had been placed &full order covered by store credit&was deducted from account. Later I received an email that said order couldnt be placed but account still credited.Call centre said ignore email it's system glitch, order should arrive in 3 days.3 days later I received an email saying order cancelled. Again I called call centre&I got excuses&told I had to reorder &wait 3-5more days for new order&pay delivery. I needed items THAT day hence ordered in advance!I asked them to look on system&which store had all items&will just drive&collect myself,they told me they would contact sandton at 11 to put all items aside&I'd be there after 3. I sat in traffic&rushed to sandton only to be told they never called&didn't have any of items I needed by 5pm that day.I called call centre to complain&told order was cancelled due to ***** on card&ALL management left early so no one could help(which i find impossible for any company).I deserved to be told if ***** on cards.I'm still waiting for contact!in store items were expensive