Lost Documents

App**** for limit increase as I would like to purchase the Oxofrd Corner Unit @ R11999. Went into @home N1 City on 18/01/2016 to apply. Completed form and waited 48hrs. On 22/01/2016 after not hearing anything I call the call centre & get advised that the form I was given to complete is the incorrect one. ***? I asked how and why was I not informed sooner, they advised they let the store know. When I contacted the store, they knew nothing. Go back to N1City @home on 23/01/2016, complete the same form, provide ID and 3 months payslips, while in the store the consultant calls Customer Service to confirm whether my application and documents were received, customer service confirms it and says all is in order and I will be notified within 48hrs. After 48hrs of no response I ring up customer service on 26/01/2016 and when inquiring about the status, guess what I'm told: They do not have any application on their side other than the incorrect one submitted on 18/01/2016. I'm then told that I need to go back to the store and resend it. What the hell is going on with the Foschini Group Customer Service? PATHETIC, should I just close my account all together and shop elsewhere?