Literrally appauled

<p>I called in regarding my instalment beginning May, advising that i need the term to be extended on my acc so that my installment could be reduced. the person who assited me advised this will be done and my installment will be down to around R630, i had a look at my account this morning and installment hasnt changed. i called in a gentlement answered, who then transfered me to Shaney or Sheney (please have a look at my account and see who answered the call) she was the rudest consultant ever. advised me that the term can be extended to 24 months however this would affect me negatively at the credit beruax, i complained advising the 1st agent never told me this and that the whole point im calling in is so that my credit isnt negatively affected, how is it my fault that the 1st agent didnt do what they said they would do 1st time around. When i asked for her full name she blatently refused to give it to me advising that i dont need it, when i asked for a supervisor she put me on hold. Now i have worked in customer service before and i know that if i ask for your full name or supervisor you give it to me. i am so dissapointed with the TFG group and regret ever opening this account. Please tell me how you will resolve 1st my installment being reduced without it affecting me credit record and sencondly how this rude agent will be dealt with. my acc number is ***</p>