Lazy Staff

Absolutely appalled by the staffs Laziness and Incompetence!!! I've had my eye on a beautiful item for the longest while, went in store but it was a bit pricey. The store then had a promo in which my item was marked down from 3499 to R2299, I was over the moon. Went to Cavendish, Blue Route, Canal Walk (both inside store and outside) no one had other than @Home Living Space Breakwater, went there and they said no it isn't on Promo. Then called around and every other store I called said yes indeed it is on Promo however the only store that has stock left is Breakwater and then Willow Bridge I believe. So I called the store again spoke to Avoyile or Aboyile, I literally explained to him where the mirror is and he was too ****ing lazy to go look, I literally had to go Google search for the mirror and get him the code, is that not his job? Really he couldn't go upstairs to do a price check??????? All he said was no its full price. Last week I went to purchase a clock and spoke to another staff member and she confirmed that indeed it was on Promo. Because of your staff's Laziness and unwillingness to help I now need to spend R1200 more than what I would paid, it's completely unacceptable, where is your customer service????? That I had to go to 5 different freaking malls only to be told no its not on Promo. Please do get back to me on how to resolve this!!!! ********** 456