lack of client service

I am extremely and utterly disgusted with AT Home's service !!!!<br> apparently i was suppose to receive a call or sms or something from AT HOME a while back To come and apply for a new card because my card is tooo OLD????<br> <br> I then received a sms to say i must go and claim my mystery voucher, i then go to fourways mall AT HOME and spoke to Nthombi and she said she cannot give me my mystery voucher because my card is blocked because its too old !!!! she then tried to call customer service and can not get through to them i was there for 45 min waiting !!! Her manager Mvula did not even try and HELP ?? what kind of manager is that ???<br> <br> My mystery voucher expires on the 31st of March and i still have no new card !!!! i work during the week and cannot even claim the voucher with my id book ???? how ridiculous?????<br> <br> it s not really about the voucher is the way in which it is being handled !!!<br> <br> CLIENT SERVICES ??? i think not !!! i will be sure to close my account once i have settle it. and i will not recommend AT HOME to any of my friends DUE to the SERVICE i have received !!!!