INSTANT Airfryer @home living space

Bought an instant air fryer yesterday. I got home the appliance had no power. I returned it the next day. I got attitude from staff like 1.Was it dropped 2. Sorry we have to call to find out if we can credit you or send it for repairs. After it was established the packaging was in perfect condition and appliance not used at all cos it doesn't even switch on. They just said O OK we will credit your card. An apology would have been nice for assuming I dropped the item and it was my fault it's not working. If they did their due diligence yesterday to check the appliance before I left the store cos I had to go to the back to ask 3 times where my sales assistant was. I thought they were checking it cos they took so long. They would have discovered the fault In store. It could have saved a trip to the store again. After they checked it I was told I have to take the same model I can't get a different airfryer. After that I felt I just wanted credit to my account. I was about to just buy the one that was a model up from that also same brand for R3400 but I was just put off by the unapologetic staff. No we apologize for the inconvenience let us Try to fix this for you as asap. For wasting my time to drive to the store again and taking time from my off days twice and disrupting my off days to make a return. I asked the assistant t to please can she test the one I was about ro purchase and she said they can't open boxes and test items unless I'm going to purchase it. I was annoyed cos I just told her I wanted the item and didn't want to return to the store again if this happened. What a horrible shopping experience for an airfryer. Hope Instant knows how their brand is being damaged by @ home cos between the sales people all their no one knew the features on the brand and I had to explain while they went to go read it up on the box.