Innovative solution & fantastic service

I found a modular sofa online, which looked like it was perfectly suited to my needs. Spent two and a half weeks trying to find out what the measurements were to make sure it would fit my lounge. I visited stores, phoned stores and phoned and emailed customer service without any success and zero feedback.<br> Eventually got through to, Julie-Ann Donaldson, who promptly found and provided me with all the required information and had the unpleasant task of informing me that, the sofa I wanted was sold out. She then managed to identify a similar modular sofa, verify that they had it in stock and arranged that I could buy it for the same price as the one I had originally wanted although it was a far more expensive version. A really clever and generous solution!<br> The story doesn't end there, I cheekily asked if I could possibly buy two of these units and the answer was an immediate yes, I could buy two at the reduced price.<br> The store I went to had been informed I was coming in and the transaction was completed in a friendly and efficient manner.<br> My faith in @Home's reliability and service has been restored by the way Julie-Ann Donaldson handled this matter. Thank you!<br>