Incomplete delivery and poor customer service

Good day,

I must say, I am particularly disappointment with the customer service (or lack thereof) that I experienced from @Home. I went in-store to purchase a bed and made payment. They stated that the bed was out of stock at the store and that they would have to place an order for the bed. The order eventually came through and the bed was delivered. Upon inspection of the delivery, just before the assembly and installation of the bed, the delivery guys and myself noticed that the bed had missing parts (i.e. there was no headboard and other attachments that complete the bed set). I then rejected the delivery and asked the delivery guys to take the bed back as it was incomplete. I then went to the store to make a follow up and the store assistance assured me that something would be done. To this day, I haven't received a call to apologize for the inconvenience, no call to update me on the status of my enquiry, not even an expected delivery date of the bed, let alone a call to ask what bed I am sleeping on in the meantime. This has been going on for the past 3 weeks now and really can't afford further delays. This is really unprofessional and one would think for the prices that we pay for their products, they would have the courtesy to update customers and also not to deliver a bed without the one side