*********** @home staff

@home's online staff (TFG) is extremely ***********. I logged a return for a nespresso machine, and two weeks after I emailed them to arrange the return, they still haven't collected my item from the pargo pickup location. I have sent numerous emails to ask for an update and every time they reply that they will give notice in 24 h. Another week has passed and they still haven't picked up the item and no notice. This service is just another example of the *********** staff in South Africa! Will I get a refund in 100 years or will they steel my money?