Incompetence

@home sandton has the most awful service. I bought a pedestal in store shock they had stock of instore, they had no due diligence to check the stock before making me pay. I asked them to check after I had paid to find that the pedestal is damaged. I asked for a credit card refund and the *********** consultant refunded into my store account instead. He asked for documents one by one like he didn’t know what he was doing, my refund is R3,5k which is such an inconvenience given this time of the year. I’ve been waiting for my refund since the 15th of December. I laid a complaint on Instagram an no1 has given me a call to apologize and tell me what’s happening. Institute recieved an sms that my query has been resolved.