Incompetence

<p>I walked into the @home store at the grove on Sunday. I asked to purchase a sideboard, to which I was told, OK, but you have to pay an outrageous delivery fee, AND it will take 5-7 working days. I asked if I can pick it up from the warehouse on the weekend, but it seems the policy has changed and now you can only do so during the week (I work during the week, and CANNOT arrange leave to be home for the delivery). </p> <p> </p> <p>In any event, after having to succumb to your rediculous policy that severly inconveniences the customer (because you think all people are bored housewives and an just work at YOUR time), I have now had to organise ONE day where it is possible for the people to deliver, THURSDAY. </p> <p> </p> <p>I was told by Elias Mmela that I just had to call 'deliveries' and organise that they deliver on Thursday. I was not given ANY number, I had to scour the web to find a customer care line. They do not know the number to call for deliveries (How can your departments not know the numbers of different departments?). After 7 calls, I managed to get the number of Julianne Delton who is apparently in charge of organising deliveries. I tried calling her number all day yesterday and all day today. I have left messge - no reply. It is now end of day on Tuesday. IF I am able to get hold of her tomorrow, she is GOING TO tell me it is now too late. Whose fault it that?</p> <p> </p> <p>Half of the numbers you have online/on till slips/that is dished out are incorrect or do not exist. For examle, I was, on two occassions given the number ( ********** ) which does not exist. For @home at the Grove, the till slip says: ********** 346 but the wesite says ********** . Which is it? The one has been engaged for 2 days, and the other simply does not pick up.</p> <p> </p> <p>Why must I fight for my product. You are providing a service and are so sloppy and dont seem to give a Sh*t. I will never purchase with you again. </p>