1 reviews | Active since Mar 2014
Inappropriate comments by employees under supervision.
<p>Monday 17/04/2017 I visited the @home store in The Glen mall. I wanted to buy the Waltiz coffee table and side table. On arrival three employees were sitting at the first counters all busy on there personal cell phones. I was helped by Carlton Sechabela employee id ********** . I requested the coffee and side table, he mentioned he will check stock availability. According to him they did have stock of the side table but only the coffee table on the floor. If I want he will request his manager if he may sell the unit to me. He came back to say he may not sell the unit to me. I requested then how will I get a unit, he mentioned that I can collect from the DC in midrand or have it delivered. I requested to have it delivered to the store at no cost as according to the terms on the website, he said I can only collect from the DC in Midrand. He called the manager on duty Lindine Malubo employee id ********** . I mentioned to Carlton that according to the website terms this is not the only option. He called the manager on duty while walking away and making inappropriate comments in his african language, while Mrs Malubo heared everything. I answered them back in african language and mentioned that I do understand the language and I think it is inappropriate by employees to make comment in african language and think that other people do not understand. </p> <p>I did get to buy the coffee table from the floor and did get the side table which was in stock, but can not believe the comments made by employees in a african language about clients. The worst experience in @Home ever.</p>
Hi Mannetjies,
Trust this mail finds
We will have this escalated you complaint onto the management team.
Thanks,
Kind regards @home
Hi Mannetjies,
Trust this mail finds
We will have this escalated you complaint onto the management team.
Thanks,
Kind regards @home
Apologies for the error - We will escalated your complaint onto the management team.
Apologies for the error - We will escalated your complaint onto the management team.
