Inadequate delivery and resolution.

I am writing to express my disappointment with the handling of my recent order for a couch from @home. I have always had a great experience with your company in the past, but this time things have been very different.

The couch was originally scheduled to be delivered on Tuesday, August 15th, but I had to reschedule to Friday, August 18th. The delivery was supposed to take place in the afternoon, but it never happened.

I contacted the sales consultant on Saturday to inquire about the delay. He informed me that the couch did not pass quality control. Today - He mentioned that I would be refunded for the purchase as the item has been discontinued.

I am not satisfied with this resolution. I understand that the couch did not pass quality control, but I believe that @home has a responsibility to contact me directly to let me know about the delay; and not the sales consultant.

I also think that it is unfair to offer me a refund instead of a replacement couch. The couch was on sale, and I will now have to pay more for a replacement.

I would like to request a replacement couch of the same dimensions and features. I am willing to wait for the couch to be restocked, if necessary.