How hard is it... really?

I recently purchased a chest of drawers from @home Design Quarter. I requested to take the item home immediately, but there was no stock at the store, so we arranged to collect it from their warehouse in Midrand (the reason I requested to do this is because I think it is highway ******* to charge a person R550 to deliver something less than 5kms away from where it was purchased - but that is another complaint for another time).

My husband went to collect the item but unfortunately it did not fit in our car, so he immediately drove back to @home Design Quarter and paid the delivery charge. In the store they told him that delivery would occur the following Thursday (it was Tuesday). The next day, Wednesday, I received a call to say that the item would now be delivered on Friday that same week between 1 - 3pm. I patiently waited till 3pm on Friday and when no delivery arrived, I called TFG head office to enquire as to the whereabouts. After being told to hold for more than 10 mintues the call center agent fluctuated between not knowing where the order was, to saying that it had been delivered to someone already (obviously not me). Then, of course, the warehouse was closed for the weekend and nothing could be done until Monday (this is today, the 23rd April). She said she would be in at 10:30 and would let me know then what was happening. At 11am we still heard nothing, so my husband called again. After repeating the story to a new agent. Going through all the same theories, it was then announced that the system was not updated. They would be updating it and calling us back in 10 minutes to confirm when delivery would occur. An hour later and still no call. So we call again and still not able to let us know what is going on. Still unsure of where the chest is (even though they were supposed to be updating the system). I then called the store we purchased it from to ask them to fix this problem as I purcahsed it from them and not head office. This goes on for a bit, the store calls us back to confirm the delivery address. Head office then calls to say they have found the chest in the warehouse and they will call me to confirm a delivery date. I am yet to recieve that call and it has now been over an hour. I am probably going to get a call a 4:55pm to say the warehouse is closed and they cannot deliver. I have advised them that if they do not deliver today, they can keep the item and refund me.

Unfortuantely, we live in a time of instant gratification, if you're business is not agile and able to roll with the punches so to speak, I do not see a great future for you. I have been a loyal, patient customer for many years. I have no time to chase after people when there are many other stores that will happily accept the business.