Horrible service - opening an account

I app**** for an account online on Monday the 28th May because want to purchase furniture as I sold my old couches. After applying, I sent my documents to an email address that was provided. On Wednesday I received a sms stating that I need to complete my application by sending my documents, which I had already done. I then contacted the call centre to find out what the issue was and I was told that they had not received my documents even though I had sent them so I had to resend which I did. Called them again and they said they did not receive them yet again. I then decided to go in store the same day to give them my documents and waited until they were scanned in and uploaded to their system as I didn’t want to go back there again. The lady who assisted me said she would call me once she receives feedback. I contacted her on the 1st June and she stated that I should await a sms stating that I should collect the card. This morning, the 2nd June, I called the call centre wanting to find out what’s the hold up and I’m now being told that I need to supply bank statements as the payslips Despite the payslips provided to them. I was supposed to have received a call from them requesting additional documents but no one contacted me. I was hoping that by this time I would’ve received feedback. At least keep me in the loop and manage my expectations rather than wait for me to contact you guys first only to tell me that you need more documents. Completely and utterly disappointed by this.