Horrible service after paying a fortune

I am honestly very disappointed with the service I received from the @Home Store in Centurion mall.

I purchased 3 couches from the store on the 7th of February. One of the couches had to be shipped from the Cape Town Warehouse and the scheduled delivery date was 21 Feb (Even though the other 2 couches were in Johannesburg, they didn't want to deliver the couches until they had everything together). Needless to say, the couches were never delivered. I tried to contact the store and finally reached them on Monday. They told me that one of the couches had a factory error and a new one had to be shipped from Cape Town, where my new delivery date was set for the 9th of March.

I find this totally unacceptable! I was never contacted about this change at all and if I didn’t follow up, nobody would’ve contacted me at all. I’ve been in contact with the store every day since then (Well at least when they answer their phone) to organise delivery of the couches that are ready, since I've been sitting on the ground in my own home for the past week. Every person I get in contact with, tells me they will follow up and get back to me and get the couches delivered the next day. Not one single person has gotten back to me to organise delivery of my couches. I clearly paid way too much for these couches based on the poor service received.

I would not recommend @Home to anybody. Charge a fortune, deliver nothing