HORRIBLE SERVICE

<p>Today I called the @home store in Sandton,upon calling the store I spoke to a lady by the name of Zandele (mind my spelling).I told Zandele I was looking for 2 Lily occasional chairs she told me to wait a few seconds and I did.While waiting I heard her screaming at another staff member saying "Byron help this customer I don't want to" he rep**** no as I heard in the backround,she then researched the system to my needs and advised me there was no stock I then asked her to please check which branches have and she told me that non of the branches have,she then said hold on she will check again.She found a chair at design quarter and another in Cape town,i then asked can she arrange for both to arrive at the Sandton branch?she then said "sigh" and cut the call.That call was endless of me waiting my phone record showed half an hour.Infurated as I was I held my cool and called back,when I called I asked to speak to the branch manager and was told to hold on...this took another 8 minutes of my time.Eventually a man answered by the name of Nitesh/Litesh and told me he was the store manager,i explained my query once again and was told there was no stock yada yada...I asked him would he be able to get the stock?his response was sir you will have to pay for the chair to be delivered to your house...I was in shock as I wanted him to IBT the chair from wherever to his store...He then told me sir you will have to pay for the IBT,and then delivery to your home.I said sorry I have my own transport and would just like you to get it to your store but I refuse to pay for an IBT...He cut the call.I called back and asked to speak to a manager this time I-Rate and was told that both the store managers have left at 6,i asked who the hell did I just speak to?if both the managers have left.The consultant Spiwe says he doesn't know what I am talking about as the manager Byron and Ludwig have gone home and they are the only store managers.That call took another 15mins...</p> <p> </p> <p>In the end I am still unable to purchase lily chairs and will never ever deal with this bull**** company again.</p> <p> </p> <p>I have spent over R800 000 with this company and I am very disappointed at the way I've been treated!They've pushed me from pillar to post for almost an hour and it seems I'm still in a ratrace.</p> <p> </p> <p>Hope this makes management aware of what hopeless staff they hire these days.</p>