Horrible service

On 16 June 2021, I went to @home in Sandton and bought a console and shelve worth R8000. I was told that both items will be delivered at the same time as one of the items they had in stock and the other one will be coming from their warehouse. I was assured that both items will be delivered by Monday 21 June 2021. On Monday, only one item was delivered with no explanation of what happened to the other item. I called the store and after not being assisted, I had to go to Sandton city and spoke to a person called Prince, who told me that my order was handled by a guy called Kabelo, who was on sick leave. The store manager, Nomandla, was also unable to help me. I was told that Kabelo will be back on Thursday and I had to wait till he got back. On Thursday, I called the store and was sent from pillar to post, with everyone telling me that they will sort out the problem. I spoke to Byron Botha, the regional manager and he assured me that the matter will receive urgent attention, only to be called by Kabelo, who told me that my item will only be delivered by next Friday. The interaction with the store and the people that assisted left me frustrated s their service was horrible. When I called the store to get a number for their complaints department, I was told to google the number and then the phone was dropped in my ear.