Horrible online shopping experience

On 2 October I purchased a couch online and selected the option to collect it myself from their warehouse. Its now 14 days later and no contact from them. Whenever I check my order status - it keeps stuck on "processing". And calling the contact centre has been the most frustrating process ever! Keep getting the "stay put" response and no one can tell me what the hold up is and when I can expect to collect my couch. And if one more agent tells me to 'call again after 2 days" I am going to scream and break something! I am very disappointed and for a first time experience purchasing online from @Home, its pretty terrible. So done with @home now. Never again will I shop online from them.