1 reviews | Active since Jan 2017

25 Apr 2017, 00:25

Horrible customer care and service

<p>My fiancé and I bought two bases for beds from ********** One queen size xlentgh and king size xlength. Within one week the king broke, and it was extremely expensive.</p> <p> </p> <p>The ladyv I spoke to came home took pictures and promised to replace it. She did not ibstead they fixed it. And it broke again 2 more times. And they came to fix it.</p> <p> </p> <p>The bed is BROKEN AGAIN. And this lady I spoke to primised it woyl be fixed in a week. I am now in my fourth week. She sent an email askibg if someone haf cone, novidy xame, nobody even called. I told her this she did not acknowledge ir respond to my email with an update or anything.</p> <p> </p> <p>The beds were bought last year April </p>

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Replies (1)
@Home
@Home's reply25 Apr 2017, 10:40
Official

Dear Customer

Thank you for taking the time to send us this feedback. We have escalated this to the @home Field Management Team who will contact you directly.

Thanks

The @home Customer Care Division