Horribe service from @Home Centurion

I have received the most horrible service at @Home Centurion. I placed an order of two Celine Pedestals, one was being sourced from Midrand and one from Capetown. I was told the one in Capetown will arrive after 3 weeks. After 4 weeks I heard nothing from them, when I contacted the store I was told that the pedestal was at the warehouse, has damage, therefore cannot be delivered. No one thought to call and let me know, and maybe ask if I would like to take the one. I asked how big is the damage maybe it's something I can overlook, I really wanted them. The manager said he'll get pictures for me and send them to me, but nothing materialized from that. Upon visiting the store to enquire about the pictures promised, the Manager resorted to ordering them from the Durban Pavillion Branch and he said it will take a week. Four weeks later no call from the store, I had to drive there again to find out what's happening and I was told different stories by the Sales Executive and the Manager. After two months of waiting for the Pedestals, no contact from the store for updates, and having to call them or drive to the store to get feedback, I ended up canceling the order. This is the most horrible service from such a reputable store.